About Us
This site is operated by A & J Robertson (Granite) Limited and The Eminent Trading Company Limited. We always welcome suggestions for improvement and testimonials for our service. So if you have any comments, please email us at info@eminent-trader.com.
Making A Purchase
Making a purchase could not be easier. Just browse our catalogue and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
If you want to remove items before completing the order, just click on the Basket button and follow the instructions.
We accept Visa, Mastercard, Delta, Solo and Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
If you do not want to use our secure online payment service, you may send your credit card information via phone, fax or letter. The contact details are shown below.
Shipping And Handling
Except where items are available on a collect-only basis, packing and despatch charges within the UK are included in the price.
We will advise you of the despatch costs for non-UK consignments before processing your order.
Delivery Schedule
We will process your order the same day it is received and normally send your order to you within 10 days. A & J Robertson (Granite) Limited reserve the right to extend this period during the Summer and Christmas periods, when their factory will be closed for holidays.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
VAT is included in the price.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction.
Reaching Us
If you need to reach us, please email us at info@eminent-trader.com. Alternatively, you can call on 01224 626699 (International +44 1224 626699) or write to us at The Eminent Trading Company, 8 Albyn Terrace, Aberdeen AB10 1YP.
Privacy Policy
The Eminent Trading Company Limited do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. However, we regret that we cannot accept cancellations of contracts for the purchase of Perishable Products, Personalised Products or Sealed Products where the seal has been broken.
Notification of faulty goods should be made within three days of the goods being received. Our liability will be limited to the replacement or issue of credit against goods acknowledged by us to be faulty, providing such faults have not be caused by your misuse, negligent handling or improper handling.
All goods are to be returned at your expense.
If you need to return any goods, please wrap the package securely as it may not be possible to offer a replacement or refund on goods which are damaged during return transit.
This policy does not affect your statutory rights.
To understand your full statutory rights for cancellation you should consult The Consumer Protection (Distance Selling) Regulations 2000 which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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